24 March 2020

Dear Valued Client

Considering the recent announcement by our President on the national lockdown amid Covid-19 concerns in the country, we outline below how we're going to continue supporting your business during these uncertain times.  

Last night’s presidential address filled us with confidence in a leadership team that is taking every measure to ensure our safety and our economic stability. The speech and time leading up to the announcement was a good display of leadership and bravery in the face of extreme adversity. We are all impressed at the thorough and in-depth measures that have been and will be taken to control the spread of Covid-19. Our team is feeling proudly South African and is ready to undertake the lockdown period, finding unique ways to serve you, our clients.

The Lightstone team is well prepared for what may come its way, and we draw confidence from our team’s positivity and motivation to ensure continuity and trust in our services and product offerings.

Our objectives are to:
  • Continue to provide you with high levels of service so that you can continue with your business priorities.
  • Act as responsible corporate citizens and ensure our staff are safe and isolated to prevent spreading of the virus.
  • Productively allocate resources where possible to accelerate client development requirements for implementation post the lockdown term.

As a committed partner Lightstone has invested substantially in business continuity plans that are serving us well in this time of uncertainty. We are therefore well prepared for the transition toward remote support and engagement with our clients. We have enabled all our staff members to work remotely and this includes our various support centres. They are fully operational and available to assist, electronically via email or telephone calls. We are confident that there will be no disruption in service delivery to you. Our services and products are being managed electronically and remotely in line with our service level agreements. 

Our key account managers and sales consultants have implemented measures to facilitate electronic meetings and are available to engage with you online.

Please do not hesitate to contact your key Lightstone account manager or Cindy Beets (cindybe@lightstone.co.za) should you require any further clarity on the above.

We wish our customers and partners strength to manage this uncertainty and its impact on your business.

The Lightstone Executive Team
 

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